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Customer-centric
Providing Professional and Efficient Services

Customer-centric

As an enterprise dedicated to customized production of solar modules, JinenU Solar always upholds the service philosophy of "customer-centered" and provides each customer with professional, efficient and attentive services to meet the diversified needs of them. Each base cultivates efficient customer service teams to provide customers with efficient and high-quality services, whether it's pre-sales, production, or after-sales services. JinenU Solar provides exclusive customized services according to customers’ different service requirements at different stages, forming a closed loop of customer satisfaction.

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    Customer Satisfaction Survey

    Customer satisfaction is surveyed frommultiple dimensions via one-on-one telephone interviews or questionnaires and input into the system for improving the service quality.

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    24-hour Feedback Mechanism

    24-hour feedback mechanism is available for customers' inquiries via email and telephone to resolve the problem quickly.

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    Multi-base Service Support

    We have experienced technical support and service teams based in different production factories so as to provide customers with comprehensive solutions.

The 4 Service Principles

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    We can customize photovoltaic components according to the customer's needs, meeting their requirements in terms of component size, battery type, delivery time, place of origin, and more.

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    We always adhere to the use of high-quality raw materials, advanced production processes, and high-quality production equipment to ensure that each product meets the customer's requirements and expectations.

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    We have an efficient production management system and a sound logistics system, which Enable us to provide customers with fast and timely delivery services within a short period of time.

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    We have a professional after-sales service team to provide customers with timely technical support, product maintenance, and after-sales guarantees, ensuring that customers can receive timely and effective solutions during the use of our products.

If You have ODM|OEM Requirement, Please Contact Us

Our professional team will provide the satisfactory customized production proposal for you

Contact Us